Complaints Policy

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What is a Complaints Policy?

The purpose of the Complaints Policy is to inform Company Staff how to deal with client complaints that may arise in the course of the Company’s business.

The Company recognises that it must handle each complaint promptly and fairly in line with the principle of fair treatment of customers. 

Why is a Complaints Policy important?

From time to time, despite its greatest efforts, your company may receive complaints. Help complaints get addressed promptly and fairly by putting in place a Complaints policy.

The Policy is also an effective way of demonstrating your Company’s commitment to acting fairly and putting customers first. This can in turn enhance a business’s reputation and business prospects.

Complaints Policy Sections

Receiving a complaint

Investigating a complaint

Responding to the complaint

Policy governance, compliance and implementation

Complaints Policy Related

Related terms: Corporate Complaints Policy, Company Complaints Policy, How to deal with corporate complaints

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